FAQ's

Our most commonly asked questions to do with product, orders and delivery.

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How do I know if the cap I want is in stock?

If an item is out of stock, we'll make sure you know with a clear label right on the product page.

Plus, on our listing pages, you can easily refine your search to display only the items that are available, ensuring a smooth shopping experience tailored to your needs. Your satisfaction is our priority, and we're here to make sure you find exactly what you're looking for.

We do restock certain styles on a regular basis but cannot guarantee all styles/sizes will become available.

The best way to be sure is to send us information on the product and we can let you know when we might expect more back in. Due to the huge range of caps we offer, we are confident however, that we will have something in stock to suit your requirements.

We release new styles constantly throughout the year and therefore do not have a printed catalogue available to customers. Customers who wish to be kept informed of new styles should subscribe to ourEmail Newsletter.

Yes we sell ‘blank’ 59FIFTYs, we also have snapbacks and other silhouettes available in this style,  we refer to them as “New Era Flag” or "New Era Cotton Snap"

Our Visor Stickers are part of the branding that tells everyone you’re wearing a genuine, authentic New Era 59FIFTY. Sometimes you may find the sticker on the upper or lower peak, depending on the design and fabric of the cap. The stickers are fixed to the cap’s peak during the manufacturing process. We do not keep spare stickers and are unable to supply stickers if yours has been removed.

Firstly, ordering your cap from the official New Era Cap website or a New Era Cap store ensures its genuine authenticity. We advise you not to purchase from unofficial sources, particularly auction websites, due to the large quantity of counterfeit New Era products in circulation. We are working continually to remove inferior counterfeit products from circulation. Find out more about Brand Protection.