FAQ's

Our Newsletters are emailed to subscribers when we have something exciting to tell you. This gives you the chance to be the first to hear about our latest styles. Subscription is free. When you place an order, we also give you the opportunity to opt-in to our newsletter.

We respect your privacy and will not pass on your details to any other companies or organisations and will only use your email to send you the newsletters. You can also unsubscribe at any time. For full details read our Our Privacy Policy

As well as PayPal, we accept Visa, Visa Electron, Mastercard and Switch/Maestro debit and credit cards. Look for these symbols on your card - if your card has one, then you can use it

Yes, our website is available in HTTPS (Hypertext Transfer Protocol over Secure Socket Layer). This means you are buying from us via a secure connection.  All payments processed are PCI compliant so you can buy with security and comfort

No. For your added protection your card details are not stored on our system. You will need to enter your card details each time you purchase from us

Yes you can. You must still enter your billing address which will be authenticated when you place your order. If your delivery address is not in the same country as your billing address, you may find that the currency of your order changes to reflect that delivery country. Also, due to licencing restrictions, not all products are available to be delivered to all countries, but don’t worry, the basket will tell you if the item in your basket has licencing restrictions in that delivery country

We aim to deliver all orders within 4-6 working days. Please note we don’t currently offer weekend delivery.

Due to licensing restrictions, we can only deliver to certain countries.

Make sure enter your card details correctly. We require the card number (the long number that runs through the middle of the card), the expiry date and the CVN (The Card Verification number - the last three digits on the reverse of the card). If you have a Switch/Maestro card, your card may also have a Card Issue Number and/or a Issue Date. If your card has these, you must enter them exactly as presented on the card.

Other reasons for an unsuccessful order might include: Card expired, Card not authorized by the issuing bank, Address not successfully verified etc. For security reasons we cannot disclose the exact reasons for an unsuccessful order

Please note that we use advanced fraud screening software to identify and stop fraudulent purchases. This is for your own protection. We work closely with the Police to prosecute criminal activity

Shipping costs and delivery timescales can be found in Shipping Information. They vary depending on what kind of delivery you choose and what country the order is being shipped to

Yes, providing the order is on a tracked shipment you can login to My Account and view the status of your orders. Shipped orders will contain the tracking number that can be used on the carrier's website to track the delivery. You should also receive an email with this tracking link when the goods are dispatched

Please note that our operation is fully automated so once an order is successfully placed online, it will immediately process through our systems and into our warehouse for processing for dispatch. We therefore cannot guarantee that we can amend or cancel orders once they have been placed.

To opt-out of our email newsletter, simply click on the ‘Unsubscribe’ link at the bottom of the email we sent you. You will then be instantly unsubscribed and will receive no further E-mail Newsletters unless you choose to re-subscribe to them. If you have an account with us, you can also update your mailing preference in the My Account area.

All promotional codes can be added at the payment information section of the Checkout, enter the code, and proceed with checkout.

Please note:

• Exclusions Apply
• Promotional codes cannot be applied to previously placed orders.
• Promotional codes cannot be combined with other promotional codes.
• Promotional codes are not transferable or redeemable for cash or credit.
• Promotional codes cannot be used for SALE items.
• Selected products are excluded from promotional codes by New Era, if a product is excluded, you will be informed at checkout when you try to apply the code.
• To apply a promotional code, you must enter it BEFORE completing your order at checkout.
• If a code is typed incorrectly, then it will not work.
• Promotional codes may be a part of time limited campaigns, and if they are, they must be used within the timeframe stated, the code will not work outside of the duration of the promotion.
• Some promotional codes may require a minimum spend to be able to use it. If so, this will be stated in New Era’s communications.
• Promotional codes are for single use only, unless stated otherwise.

You can retrieve these easily by using our “forgotten password” tool which will email you a reminder, phew!

Log in to your account at any time and update your details, including your address and telephone number.

On the rare occasion that we are unable to supply a cap that you have ordered, we will notify you by email. We may offer an alternative product or we can provide a full refund.

In all correspondence with us, please quote the ‘Web Reference Number’. This is your unique order number, and begins with UK or WEB..... We will give you this order number on the confirmation page when you place your order, as well as on the Order Confirmation Email we send you. You may also log into your account to view your transactional history where you will be able to locate the order number.